Return & Refund Process
What our limited warranty does not covers:
We hope you can like our chairs.If our chair does not meet your expectations,please do not return the goods privately.Before you make the final decision, don't forget that all our chairs are covered by our warranty, situations such as broken parts or failure of lifting can be solved through the free parts replacement service.
If you have any questions, please write to our customer support team via the support center . They will do their best to get you back to your game.In the unlikely event that you need to return a product, we invite you to review the following terms:
All returns must be authorized by our Team via the Support Center(firstname.lastname@example.org). Returned items without an Return Merchandise Form (RMA) will not be accepted.
Please carefully follow our returns process to minimize any delays:
1. If your item is returnable (see above), please submit a ticket in our Support Center stating your:
Reason for Return
2. Our customer service team will respond to your request within 48 hours and provide you with a Return Merchandise Form (RMA) along with our return address.
3. Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.
4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days.
Kindly allow between 3-6 business days for our after sales team to process your request. After this, please note the refund times below:
For credit card refunds, please allow between 7-14 business days for the transaction to process.
For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.
For Wallet refunds , please allow 48 hours for your account to be updated.