Return & Refund Policy

Enjoy a straightforward approach to returns and cancellations, ensuring you are delighted with every purchase.

  •  To begin your return process, you can reach our helpful Customer Support team standing by to assist via phone call, email or live chat (before returning the item).
  • All return and refund requests made within 30 days of being delivered will be promptly investigated to give you the fastest response. But do act fast. Any claims made more than 30 days after you’ve received the item are unfortunately non-refundable.
  • Your assistance in providing pictures for damaged, defective items or voluntary returns helps us process your claim faster, so we can quickly issue you a return or a refund.
  • We appreciate your understanding of voluntary returns. Any shipping costs for voluntary returns will be borne by us.
  • To ensure you’re eligible for a refund, it’s essential the item you’re returning is in new condition in the original packaging, blank warranty cards, manual, and any additional accessories included.
  • Finally, we will provide free door-to-door pickup service for all customers. Please put the package you need to return back into the packaging and stick the pickup label we provide to you on the package. Wait for the courier to pick up the package.

Attention: If you are in a remote area, we do not support returns/refund for non-quality issues due to logistics problem.

Change of Address:

By confirming your correct shipping address before placing an order, you will receive your purchases quickly and timely. Unfortunately, to comply with the tax laws in each state, we cannot change a delivery address once you’ve placed your order. Please take the time to verify your shipping details are correct when you are in the final stages of checkout, so there are no problems in delivering your order. 

Returns due to shipping damage, defective items, or receipt of incorrect orders:

You can refuse any damaged packages on delivery, so please take the time to examine both the box and all contents for any signs that something is wrong as soon as you receive the shipment. Our Customer Support team is standing by to assist with any concerns you have. We commit to replacing any damaged or defective items that do not carry a manufacturer’s warranty so you can be confident shopping with us. For items that come with a warranty, the manufacturer will be happy to assist.

Return Instructions or Claim Reports:

You have several options to reach our team for assistance requesting a return, so you can select the support channel you are most comfortable with:

  • Send an email to chair@dowinx.com, with the reason (“RETURN”, “INCORRECT ITEM”, “DAMAGED”) and the order number in the subject line, along with any pictures of damage or incorrect items so we can expedite the investigation and solve it fast for you.