Popular Questions

1. How should I know which chair suits me?

"First of all, please clarify your use scene, height and weight, and preferred surface material.
For use scene: Take the armrest as an example, the linkage armrest model will be more suitable for leisure and game scenes, and the 4D armrest will be more suitable for work and office use scenes.
For height and weight: Our convenient size calculator can recommend the most suitable product for you based on your height and weight. The most important indicator is height (approximately 26% of height), please confirm this before purchasing.
For favorite fabric: A chair with fabric will be more breathable, and of course it will be more difficult to clean. A chair with retro leather will be more glamorous and comfortable to the touch, but sitting for a long time may feel stuffy.
Hope you can find a comfortable chair that suits you.
-------------Dowinx Ergonomics Research Center Jack"
2. When will the Dowinx prototype gaming table be available for purchase?

We expect pre-sales to begin in the 2nd of 2022, and deliveries will begin in the 3rd. Thank you for your continued attention. -------------Dowinx table project team
3. How will my order be delivered?

We deliver your order straight to your address via FedEx. Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you.
4. Where will the chair I ordered be shipped from?

Dowinx currently has multiple Dowinx warehouses in Germany, the United States, the United Kingdom, China, Japan and other countries. We will choose the nearest warehouse for delivery so that your chair can be delivered to you in the shortest possible time. For details, please refer to the product pages of each site:
America:
https://dowinx.com/
Europe:
https://eu.dowinx.com/
Japan:
https://dowinx.jp/
5. Why choose Dowinx? I have never heard of this brand before.

"As a factory-operated brand. We have eliminated countless complicated links and additional expenditures to make sure that the chair you purchase is far more cost-effective than other brands.
More importantly, factory direct management allows us to supervise every link from raw materials to delivery to your hands.
After receiving customer feedback, ordinary buyers can only continue to sell products that have been finalized, and can only improve on the next generation of new models.
But our products can be adjusted in real time based on customer feedback. For example, LS-6689 was officially launched at the end of 2019 and has been improved 43 times as of October 2021. According to the different feedback received by the customer service center. We have adjusted the product’s sponge hardness, seat height and other details that are not easy to express.
Finally, if you want to know more about our evolution, please click here.
-------------Founder of Dowinx"
6. I already own a Dowinx chair, how can I upgrade the armrests and other accessories?

We have developed some advanced matching accessories. If you have any requirements, please go to this page to check the suitability and purchase. -------------Dowinx accessories project team

Before Purchase

1. Is the Dowinx chair assembled when it is delivered?

"In some areas, we have launched a fee-based assembly service. But in most areas, customers still need to assemble it by themselves.
Chair assembly is not complicated, even if you have never had similar experience. You can browse in advance how the chair should be assembled on our Technical Support Page. -------------Dowinx Customer Service Center Chen"
2. How should I know which chair suits me?

"First of all, please clarify your use scene, height and weight, and preferred surface material.
For use scene: Take the armrest as an example, the linkage armrest model will be more suitable for leisure and game scenes, and the 4D armrest will be more suitable for work and office use scenes.
For height and weight: Our convenient size calculator can recommend the most suitable product for you based on your height and weight. The most important indicator is height (approximately 26% of height), please confirm this before purchasing.
For favorite fabric: A chair with fabric will be more breathable, and of course it will be more difficult to clean. A chair with retro leather will be more glamorous and comfortable to the touch, but sitting for a long time may feel stuffy.
Hope you can find a comfortable chair that suits you.
-------------Dowinx Ergonomics Research Center Jack"
3. Where can I view your products before purchasing?

"We are currently working hard to open stores around the world so that you can experience our chairs or protype products for yourself.
*Currently supported points,
Japan: 埼玉県さいたま市見沼区丸ヶ崎町29-19　ヘリオレジデンス103号 337-0007"
4. Why choose Dowinx? I have never heard of this brand before.

"As a factory-operated brand. We have eliminated countless complicated links and additional expenditures to make sure that the chair you purchase is far more cost-effective than other brands.
More importantly, factory direct management allows us to supervise every link from raw materials to delivery to your hands.
After receiving customer feedback, ordinary buyers can only continue to sell products that have been finalized, and can only improve on the next generation of new models.
But our products can be adjusted in real time based on customer feedback. For example, LS-6689 was officially launched at the end of 2019 and has been improved 43 times as of October 2021. According to the different feedback received by the customer service center. We have adjusted the product’s sponge hardness, seat height and other details that are not easy to express.
Finally, if you want to know more about our evolution, please click here.
-------------Founder of Dowinx"
5. Should I choose cloth or leather？

"Our new generation of surface materials are designed for different characteristics. You may find that one is more suitable than the other——all changes according to your needs.
Here are the differences between them:
Water-proof
Dowinx artificial leather is waterproof, so it is easy to clean up common spills. If you often eat at your desk and are prone to accidents, we recommend that you use Dowinx artificial leather fabrics.
Breathability
If you often sweat at your desk, Dowinx technical cloth is a good choice. High-strength yarn fibers are tightly wound to improve durability, but they still allow air circulation to provide unparalleled breathability. We have also improved the breathability of Dowinx technical cloth to keep you cool in the long summer.
Maintainance
Dowinx artificial leather only needs to be wiped occasionally to maintain its best condition. The slightly damp microfiber cloth can quickly remove dirt and light stains. At the same time, Dowinx fabrics need to be cleaned regularly, loose particles are easy to clean up. However, any stains will be more difficult to remove by comparison."
6. Where will the chair I ordered be shipped from?

Dowinx currently has multiple Dowinx warehouses in Germany, the United States, the United Kingdom, China, Japan and other countries. We will choose the nearest warehouse for delivery so that your chair can be delivered to you in the shortest possible time. For details, please refer to the product pages of each site:
America:
https://dowinx.com/
Europe:
https://eu.dowinx.com/
Japan:
https://dowinx.jp/
7. How will my order be delivered?

We deliver your order straight to your address via FedEx. Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you.
8. The chair I bought before broke down in half a year. How durable is this chair?

"Dowinx chairs are officially put into production after undergoing rigorous testing. The life cycle of product is more than 3 years.
However, wrong installation and maintenance methods will greatly reduce the service life of the chair.
Please refer to the correct installation and maintenance manuals of different models of chairs to ensure that the Dowinx chair is always in the best condition to support you."
9. What is the height of the chair's armrest?

Please refer to the dimension drawings of different products on our Technical Support Page. There are detailed dimensions and data of all products.
10. Are there any promotions recently? I want to wait for a cheaper price.

Please follow our facebook twitter insgtram and youtube accounts, we will announce promotion information simultaneously.

Orders & Payment

1. What are my payment options?

We accept all major credit and debit cards, including Visa and Mastercard. Alternatively, you can opt for quick checkout via PayPal.
2. Can I change my order to a different color or model?

We work hard to dispatch all orders as quickly as possible, so your order may already be on its way to you. As a result, we recommend double-checking your order at checkout. However, you can still reach out to our support team via the Contact Form. We’ll do our best to assist you.
3. My order has been shipped. Can I change or cancel my order?

Unfortunately, we’re unable to cancel your order once it ships. However, you can still reach out to our support team via the Contact Form. We’ll do our best to assist you.
4. What is the status of my order?

Once your order has been successfully placed, we’ll send you an order confirmation email with your order details. When your order ships, you’ll then receive a shipping confirmation email with tracking information.

Delivery

1. How much will shipping cost?

We have free shipping on orders over $99 within the United States, Japan and EU countries.
2. How will my order be delivered?

We deliver your order straight to your address via FedEx. You’ll receive an email with a tracking number when your order ships, so you can easily track your order. Please ensure that you’re home on the day of delivery to receive your order.
3. When can I expect to receive my order?

"Once you’ve placed your order, it typically takes up to 1 working day to be processed and is delivered within 3-7 working days.
Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you."
4. Why choose Dowinx? I have never heard of this brand before.

"As a factory-operated brand. We have eliminated countless complicated links and additional expenditures to make sure that the chair you purchase is far more cost-effective than other brands.
More importantly, factory direct management allows us to supervise every link from raw materials to delivery to your hands.
After receiving customer feedback, ordinary buyers can only continue to sell products that have been finalized, and can only improve on the next generation of new models.
But our products can be adjusted in real time based on customer feedback. For example, LS-6689 was officially launched at the end of 2019 and has been improved 43 times as of October 2021. According to the different feedback received by the customer service center. We have adjusted the product’s sponge hardness, seat height and other details that are not easy to express.
Finally, if you want to know more about our evolution, please click here.
-------------Founder of Dowinx"
5. How do I track my order?

Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
6. Do you ship to PO Boxes or pick-up shops?

While we’d love to offer this option, our products and packaging are very bulky and heavy, so we’re unable to deliver them to PO boxes and pick-up shops.However, you can still reach out to our support team via the Contact Form. We’ll do our best to assist you.

Assembly & Care

1. How do I assemble my Dowinx Chair?

"You can refer to the assembly video and guide on our Technical Support Page. By the way you can also find the link to the Technical Support Page in the manual.
If you encounter any problems during assembly, you can still reach out to our support team via the Contact Form."
2. How do I care for my Dowinx chair?

We engineer our chairs for years of daily use, but proper aftercare is still crucial to ensure they stay in good condition. This means keeping liquids away from your chair and wiping it down regularly to keep it clean. For more tips on keeping your chair in mint condition, we’ve put together a handy Aftercare Guide with more detailed maintenance instructions.