Shipping Policy

Free Shipping & Free Return Shipping (lower 48 Us States Only)

We know how important fast and free shipping is to our customers. We provide free shipping on all orders. (Limited to the lower 48 US states only)

We have two warehouse locations for faster delivery of your orders. Your order will ship from either our CA or GA warehouse depending on your shipping address and/or available inventory. Orders usually ship within 24-48 hours of placing your order Monday through Friday. Orders placed over the weekend or major holidays will be shipped the next business day. Please keep in mind, shipping times are estimates and not guaranteed - delays may occur due to things like inclement weather, shipping issues, customs delays, inventory shortages, or other situations beyond our control. However, we will always do our best to get your order to you as soon as possible.

The time frame of an order delivery is divided into two parts:

  • Processing time: within 1-2working days
  • Normal Shipping time: 3~7 working days by FedEx

Immediate Order Confirmations:

To ensure you are always updated your order's progress, 24 hours after your package has shipped from the warehouse you will receive a confirmation email containing all of the details you need. You'll find the shipping details inside, and a tracking number you can use to keep track of your order until it reaches your door's final delivery.

Product Damaged

Damaged in transit

You are fully supported by our Customer Support team to help resolve any issues that arise from a damaged product. It’s essential to pay careful attention on delivery (it possible), so please take the time to examine both the box and all contents for any signs that something is wrong as soon as you receive the shipment. If the carrier is still on site, DO NOT accept the delivery. Our Customer Support team is standing by and ready to immediately step in to help find a solution with your best interests at heart.

Post-delivery damage

We understand it’s not always possible to identify the damage on delivery. If you’ve only uncovered the issue at a later date, you do have the ability to seek help from our Customer Support team. So long as you’ve notified us within 30 days of receiving the order, we will be able to apply for a refund on your behalf or request a replacement item. Please include pictures of the damaged items for our records. With the complete report, our Customer Support team will help you reach the best solution for your specific situation.

  • Free Shipping

    Fuss-free shopping, free shipping on all orders

  • Convenient Delivery

    Official sale, shipping is usually scheduled within one working day

  • Track Your Order

    Know exactly where your product is with tracking details.

  • Nearest Delivery

    USA, Europe, Japan, etc.Multiple warehouses for easy access to your chair

Popular Questions

1. How much will shipping cost?

We have free shipping within the United States, Japan and EU countries.
2. How will my order be delivered?

We deliver your order straight to your address via FedEx. You’ll receive an email with a tracking number when your order ships, so you can easily track your order. Please ensure that you’re home on the day of delivery to receive your order.
3. Where do you ship to?

We ship to residential or commercial addresses in the 48 contiguous United States. However, FedEx Ground delivery is unable to deliver to any military APO, FPO, and DPO destinations.
4. When can I expect to receive my order?

Once you’ve placed your order, it typically takes up to 1 working day to be processed and is delivered within 3-7 working days.
Once your order has shipped, you’ll receive a tracking number that you can use to follow your package as it makes its way to you.
5. How do I track my order?

Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
6. Do you ship to PO Boxes or pick-up shops?

While we’d love to offer this option, our products and packaging are very bulky and heavy, so we’re unable to deliver them to PO boxes and pick-up shops. However, you can still reach out to our support team via the Contact Form. We’ll do our best to assist you.