WARRANTY

DOWINX WARRANTY


DOWINX is a brand that values transparency and building good relationships with our valued customers. As a result of this, we employ no questions asked warranty policy for all our customers.

If for any reason your DOWINX products are damaged, malfunctioning or have any issues, DOWINX will take full responsibility for your product within 1 year after the purchase date on most items.Purchase on online store and subscribe us enjoy 2-year warranty.


OUR COMMITMENT TO YOU:

All DOWINX customers qualify for full access to our no questions asked warranty immediately after purchase. If you ever have any inquiry's regarding whether or not your product is still under warranty just email us at dowinxchair@gmail.com and inquire about your warranty status. We will ask for:

Your Full Name
Your Order Number
Your Address
against:
missing parts at the time of delivery;
parts damaged at the time of delivery or within 1-year warranty;
incorrespond with the description in the applicable contract of sale at the time of delivery;
major parts should be include: pillows,cushions,armrests,base,wheels,ect.
TO RECEIVE WARRANTY SERVICE, 
Please contact our customer service department at dowinxchair@gmail.com and inform them of the nature of the problem. Customer service will provide you with information on how to proceed.
Please remember that products returned for warranty purposes must be accompanied by the original order number and written details about the nature of the problem, the location of the product, etc.
If your product is returned, please keep a copy of the shipping information for your records.
CUSTOMER SERVICE
dowinx@vip.126.com (for Amazon Order)
dowinxchair@gmail.com(for Official Site Order)