FREE SHIPPING & FREE RETURN SHIPPING (LOWER 48 US STATES ONLY)
We provide free standard shipping and free return shipping for eligible consumer orders delivered within the 48 contiguous United States. Certain clearance items may carry a $9.99 shipping fee, which will be clearly displayed at checkout before payment.
1. Warehouse & Fulfillment Locations
We operate multiple warehouses in the United States to ensure faster delivery of your orders.
Depending on your shipping address and inventory availability, orders may be fulfilled from the following warehouse regions:
- West Region (California, CA)
- South Region (Texas, TX)
- East Region (Georgia, GA)
- Northeast Region (New Jersey, NJ)
⚠️ Please note: Inventory availability may vary between warehouses.
Do not return products directly to any warehouse without prior authorization.
All returns must follow our official return process. Once your return request is approved, our Customer Support team will provide the appropriate return address, return label, pickup arrangement, or other return instructions.
2. Processing & Delivery Time
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Processing time: 1–2 business days after payment is confirmed.
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Standard shipping time: Approximately 3–7 business days after dispatch via FedEx.
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Orders placed on weekends or major holidays will be processed on the next business day.
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Delivery times are estimates and are not guaranteed. Delays may occur because of weather, carrier issues, inventory shortages, peak seasons, holidays, or other circumstances beyond our reasonable control.
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Once your package has shipped, you will receive a shipping confirmation email containing your shipping details and tracking number.
3. Shipping Destinations and Fees
We currently provide standard delivery to residential and commercial addresses within the 48 contiguous United States.
Free standard shipping is available for eligible orders. Certain clearance items may carry a $9.99 shipping fee. Any applicable shipping charge will be clearly displayed at checkout before payment.
Because of product size and carrier restrictions, we are currently unable to deliver to P.O. boxes, APO, FPO, or DPO addresses. Additional restrictions may apply to remote or unsupported locations.
4. Damaged, Defective, or Incorrect Items
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If damage is noticed upon delivery:
Carefully inspect the package and its contents. If the carrier is still present and the package is visibly damaged, you may refuse the delivery.
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If damage is noticed after delivery:
Contact our Customer Support team within 30 days of delivery and provide your order number and clear photos or videos showing the issue.
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If an item arrives damaged, defective, incorrect, or materially different from its description, Dowinx will provide an appropriate replacement, refund, return label, pickup service, or other reasonable solution at no additional cost to the customer.
5. Tracking Information
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Tracking information may take up to 24 hours to update after the carrier receives the package.
You can use the tracking number provided in your shipping confirmation email to monitor the status of your delivery.
6. Delayed and Lost Packages
If your tracking information has not been updated for more than 5 business days, your package is significantly delayed, or you believe the package may be lost, please email
chair@dowinx.com
with your order number and tracking number.
We will contact the carrier, investigate the shipment, and provide an appropriate solution based on the circumstances. Depending on the results of the investigation, the solution may include continued delivery assistance, a replacement, or a refund.
A “delivered” tracking status does not automatically prevent you from contacting us or submitting a claim. If your package is marked as delivered but cannot be located, please first check around the delivery location and with members of your household or building. If the package still cannot be found, contact us as soon as possible so we can assist with the investigation.
7. Free Return Shipping
Dowinx provides free return shipping for eligible individual consumer orders delivered within the 48 contiguous United States. This includes eligible returns related to product quality as well as eligible preference-based returns.
Please contact our Customer Support team before returning any product. Once your return request is approved, we will provide an authorized return label, arrange a courier pickup, or provide other appropriate return instructions.
Products returned without prior authorization, sent to an unauthorized address, or returned using a shipping method that was not approved by Dowinx may not qualify for reimbursement of independently incurred shipping expenses.
8. Bulk Orders and Return Policy Abuse
Our free-return policy is intended for genuine individual consumer purchases. It may not apply to unauthorized bulk purchases, reseller or commercial orders, unusually large quantities of the same or similar products, repeated excessive returns, or orders involving suspected fraud or intentional abuse of the return policy.
These situations will be reviewed individually based on the order history and relevant circumstances. We will not refuse a legitimate return solely because a customer purchased more than one item.
Before placing a bulk, reseller, or commercial order, please contact us at
chair@dowinx.com
to confirm the applicable shipping and return terms.
9. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.
If you notice an address error, contact us immediately at
chair@dowinx.com.
We will make reasonable efforts to assist, but we may be unable to change the address after the order has been processed or shipped.
If a package is returned because the address supplied by the customer was incorrect or incomplete, please contact us so that we can review the available redelivery or refund options.
10. Seel Shipping Insurance
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For orders with Seel Shipping Insurance, customers may contact Seel directly if a package is damaged in transit or not received.
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Most eligible cases are reviewed within approximately 24–48 hours.
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Resolution portal:
https://resolution.seel.com
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Enter your email address, order number, or policy ID and follow the instructions shown on the resolution portal.
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For assistance with a Seel claim, contact:
support@seel.com
Purchasing Seel Shipping Insurance is optional. Customers who do not purchase the insurance may still contact Dowinx Customer Support regarding delayed, damaged, missing, or lost packages.
11. Contact Us
If you have questions about shipping, delivery, tracking, damaged items, lost packages, or returns, please contact:
Customer Support Email:
chair@dowinx.com
Please include your order number and a brief description of the issue so that our Customer Support team can assist you efficiently.
