We believe shopping should feel safe and straightforward. That’s why we offer a clear and customer-friendly return and refund policy, so you can shop with confidence.
Please contact our Customer Support team via email or live chat before returning any item.
Return and refund requests submitted within 30 days of delivery will be reviewed promptly.
Requests submitted after 30 days may no longer be eligible for a refund, but after-sales support is still available.
To be eligible for a return or refund, items must be:
New, unused, and uninstalled
Returned in original packaging, including manuals, blank warranty cards, and all included accessories
Providing clear photos for damaged, defective, or return requests helps us process your case faster.
We offer free returns or exchanges for issues caused by us, including:
Incorrect items shipped
Items damaged during shipping
Manufacturing defects or quality issues
In these cases, all return or exchange costs will be fully covered by Dowinx.
For non-quality-related returns (such as personal preference), customers may be responsible for return shipping costs.
Please use a traceable shipping method (USPS, FedEx, or UPS) and keep your tracking number until the return process is complete.
Please carefully confirm your shipping address before placing your order. Once an order has been submitted, we are unable to change the delivery address.
All products are backed by a 2-year warranty from the date of delivery, so even after the return window closes, our support doesn’t end.
Email us at chair@dowinx.com with your order number and a brief description of the issue. Our support team is always happy to help.
