Return & Refund Policy
We want your shopping experience with DOWINX GAMING CHAIR to be clear and straightforward. This Return and Refund Policy explains how to cancel an order, request a return or exchange, and receive a refund.
This policy applies to eligible consumer purchases made directly through
dowinx.com.
Products purchased through Amazon or another marketplace are subject to the return process of the platform where the purchase was made.
1. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at
chair@dowinx.com
and include your order number.
We will make reasonable efforts to cancel an order that has not yet been processed or shipped. However, because orders may be prepared quickly, cancellation cannot be guaranteed after an order has been submitted.
Once an order has shipped, it can no longer be cancelled. After delivery, you may request a return in accordance with this Return and Refund Policy.
Dowinx does not charge a cancellation fee for an order that is successfully cancelled before shipment. Approved cancellation refunds will be issued to the original payment method within 1–10 business days. Additional processing time may be required by your bank, card issuer, or payment provider.
2. Returns Within 30 Days
Eligible products may be returned within 30 calendar days after delivery.
Please contact our Customer Support team before returning any product. Products sent without prior authorization or sent to an unauthorized address may experience delays in processing.
Return or refund requests submitted more than 30 calendar days after delivery may no longer qualify for a return or refund under this policy. Warranty and other after-sales support may still be available.
3. How to Request a Return, Exchange, or Refund
To submit a request, email
chair@dowinx.com
and provide:
- Your full name
- Your order number
- The product you wish to return or exchange
- The reason for your request
- Relevant photographs or videos when the item is damaged, defective, incorrect, or otherwise not as expected
Our Customer Support team will review your request and provide the appropriate return address, prepaid return label, courier pickup arrangement, or other return instructions.
4. Return Eligibility and Product Condition
For preference-based returns, the product should generally be:
- Unused and uninstalled
- In new and resalable condition
- Returned in its original packaging
- Returned with all manuals, blank warranty cards, parts, accessories, and promotional items originally included
Reasonable inspection of the product after delivery does not automatically make a product ineligible for return.
The new, unused, and uninstalled condition requirements do not prevent customers from submitting legitimate claims involving damaged, defective, incorrect, incomplete, unsafe, or materially misdescribed products.
5. Damaged, Defective, Incorrect, or Incomplete Items
If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, please contact us within 30 calendar days after delivery.
Depending on the circumstances, we will provide an appropriate replacement, replacement part, exchange, return, or refund solution at no additional cost to the customer.
Dowinx will cover the approved return or exchange costs for these cases. Providing clear photographs or videos will help us investigate and resolve the issue more efficiently.
6. Free Preference-Based Returns
For eligible individual consumer orders delivered within the 48 contiguous United States, Dowinx also provides free return shipping for eligible preference-based returns submitted within the 30-day return period.
Please contact us before returning the product. We will provide an authorized prepaid return label, arrange a courier pickup, or provide another approved return method.
Products returned using an unauthorized shipping method or sent to an unauthorized address may not qualify for reimbursement of independently incurred shipping expenses.
7. Return Address
Do not send returns to our business registration address or directly to a fulfillment warehouse.
Return locations vary depending on the product, order, inventory location, and reason for return. Once your return request is approved, our Customer Support team will provide the correct return warehouse address and instructions.
Sending a product to an address that has not been authorized by our Customer Support team may delay or prevent proper receipt and processing of the return.
8. Return Shipping Method
Please use only the return label, courier pickup service, or other shipping method approved by our Customer Support team.
If we specifically authorize you to arrange the shipment yourself, please use a traceable shipping service such as USPS, FedEx, or UPS and keep the tracking number until the return and refund process is complete.
9. Refund Process and Timing
Once a returned item has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 1–10 business days. In many cases, a refund may be processed within a few hours after approval, but additional time may be required for the refund to appear in your account because of processing by your bank, card issuer, or payment provider.
Original shipping charges, if any, will be reviewed based on the reason for the return and applicable law. Approved return shipping provided by Dowinx will not be deducted from the refund for an eligible return.
If you have not received an approved refund after 10 business days, please contact
chair@dowinx.com
with your order number so we can assist you.
10. Exchanges and Replacement Parts
Depending on product availability and the nature of the issue, we may offer an exchange, replacement product, or replacement part.
If the requested replacement is unavailable, we may offer another appropriate solution, including a refund to the original payment method.
11. Bulk, Reseller, and Commercial Orders
Our standard free-return policy is intended for genuine individual consumer purchases.
Unauthorized bulk purchases, reseller orders, commercial orders, unusually large quantities of the same or similar products, repeated excessive returns, or orders involving suspected fraud or intentional abuse of the return policy may be reviewed individually and may be subject to separately agreed return terms.
We will not refuse a legitimate return solely because a customer purchased more than one item.
Before placing a bulk, reseller, or commercial order, please contact us to confirm the applicable shipping and return terms.
12. Refused and Undeliverable Packages
Please contact us before refusing a package whenever reasonably possible. An unauthorized refusal may delay the return and refund process.
If a package is returned because the customer supplied an incorrect or incomplete address, refused delivery without contacting us, or failed to accept delivery, we will review the order and available redelivery or refund options based on the circumstances.
This section does not limit claims involving packages damaged in transit, incorrect products, carrier errors, or other issues not caused by the customer.
13. Address Changes
Please confirm that your shipping address is complete and accurate before placing an order.
If you notice an address error, contact us immediately at
chair@dowinx.com.
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.
14. Warranty and Long-Term Support
Eligible products are backed by a 2-year warranty from the date of delivery. After the 30-day return period ends, warranty and other after-sales support may still be available in accordance with our Warranty Policy.
15. Contact Us
To request a cancellation, return, exchange, replacement, or refund, contact:
Customer Support Email:
chair@dowinx.com
Website Operator:
HONGKONG MINAI TRADING LIMITED, doing business as DOWINX GAMING CHAIR
Business Address:
FLAT/RM A, 12/F, ZJ 300, LOCKHART ROAD, WAN CHAI, HONG KONG
