DOWINX CHAIR MAT-RED

Return Policies:

Enjoy a straightforward approach to returns and cancellations, ensuring you are delighted with every purchase.

•  To begin your return process, you can reach our helpful Customer Support team standing by to assist via phone call, email or live chat (before returning the item).
• All return and refund requests made within 30 days of being delivered will be promptly investigated to give you the fastest response. But do act fast. Any claims made more than 30 days after you’ve received the item are unfortunately non-refundable.
• Your assistance in providing pictures for damaged, defective items or voluntary returns helps us process your claim faster, so we can quickly issue you a return or a refund.
• We appreciate your understanding when it comes to voluntary returns, and that any shipping charges for voluntary product returns need to be covered by the customer.
• To ensure you’re eligible for a refund, it’s essential the item you’re returning is in new condition in the original packaging, blank warranty cards, manual, and any additional accessories included.
• Finally, remember to use a traceable shipping method (USPS, FedEx or UPS) with a tracking number, so you can follow the package during the return process and ensure you are protected against any loss or damage before the returned item reaches us.

Items that can be returned/refunded or exchanged ONLY WITHIN 30 DAYS FROM THE DATE OF DELIVERY and they must follow the criteria as below:

• New and uninstalled.

• Items received in the incorrect size/color.

• Faulty items damaged/broken or soiled upon arrival.

• Unwashed, unworn and unused item(s) that have not met your expectations within 30 days of receiving.

Change of Address:

 By confirming your correct shipping address before placing an order, you will receive your purchases quickly and timely. Unfortunately, to comply with the tax laws in each state, we cannot change a delivery address once you’ve placed your order. Please take the time to verify your shipping details are correct when you are in the final stages of checkout, so there are no problems in delivering your order. 

Returns due to shipping damage, defective items, or receipt of incorrect orders:

You can refuse any damaged packages on delivery, so please take the time to examine both the box and all contents for any signs that something is wrong as soon as you receive the shipment. Our Customer Support team is standing by to assist with any concerns you have. We commit to replacing any damaged or defective items that do not carry a manufacturer’s warranty so you can be confident shopping with us. For items that come with a warranty, the manufacturer will be happy to assist.

Return Instructions or Claim Reports:

 You have several options to reach our team for assistance requesting a return, so you can select the support channel you are most comfortable with:

• Send an email to chair@dowinx.com, with the reason (“RETURN”, “INCORRECT ITEM”, “DAMAGED”) and the order number in the subject line, along with any pictures of damage or incorrect items so we can expedite the investigation and solve it fast for you.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

 

FREE SHIPPING & FREE RETURN SHIPPING (LOWER 48 US STATES ONLY)

We know how important fast and free shipping is to our customers. We provide free shipping on all of our products. (Limited to the lower 48 US states only) 

We have two warehouse locations for faster delivery of your orders. Your order will ship from either our CA or GA warehouse depending on your shipping address and/or available inventory. Orders usually ship within 24-48 hours of placing your order Monday through Friday. Orders placed over the weekend or major holidays will be shipped the next business day. Please keep in mind, shipping times are estimates and not guaranteed - delays may occur due to things like inclement weather, shipping issues, customs delays, inventory shortages, or other situations beyond our control. However, we will always do our best to get your order to you as soon as possible.

WAREHOUSE ADDRESS:

CA:1951 lynx ave Ontario CA 91761
GA:1315 Dean Forest Road, Savannah GA 31405

The time frame of an order delivery is divided into two parts:

• Processing time: within 1-2working days
• Normal Shipping time: 3~7 working days by FedEx

Immediate Order Confirmations:

To ensure you are always updated your order’s progress, 24 hours after your package has shipped from the warehouse you will receive a confirmation email containing all of the details you need. You’ll find the shipping details inside, and a tracking number you can use to keep track of your order until it reaches your door’s final delivery.

What if my product is damaged in transit?

You are fully supported by our Customer Support team to help resolve any issues that arise from a damaged product. It’s essential to pay careful attention on delivery (it possible), so please take the time to examine both the box and all contents for any signs that something is wrong as soon as you receive the shipment. If the carrier is still on site, DO NOT accept the delivery. Our Customer Support team is standing by and ready to immediately step in to help find a solution with your best interests at heart.

What if I only notice the damage after it’s been delivered?

We understand it’s not always possible to identify the damage on delivery. If you’ve only uncovered the issue at a later date, you do have the ability to seek help from our Customer Support team. So long as you’ve notified us within 30 days of receiving the order, we will be able to apply for a refund on your behalf or request a replacement item. Please include pictures of the damaged items for our records. With the complete report, our Customer Support team will help you reach the best solution for your specific situation.