EDIT: 4 stars to 5 because of good customer service. After contacting the company because the chair didn't suit my specifications, they were more than willing to work with me even after months of the purchase. If you're on edge for the purchase or worry about their policies, I would say you're in fair hands if something goes wrong and you decide to reach out to them, and you can usually expect a reply between 24-48 hours. Just ensure you do try remedies first, like tightening the screws and oiling. They will likely point you to try those first. The chair is good, but it will work only if: You're between 5'4 - 5'7, and you are thin all around. As a male, I'm 5'10, but I have a very small frame and I'm thin (114 pounds), so it works out alright for me. However, the chair is simply too short for me! My head goes over the top, and the pillow is to my shoulders. Even though I'm thin and have a small frame, my shoulders are still large than that of a female, so they feel cramped up in that department. My legs are very comfortable, though, as they fit snugly between the bucket seat. The armrests are good, and they go just high enough for me. I just wish the had more articulation front to back. For me, this chair isn't an amazing fit, but I still like it. As I said, you have to fall under a specific category in size. I should mention as well, the chair is stiff. Like it has no give, and it won't shape to your body. You will shape to its body. Even though at first I hated this, I've come to appreciate that since it's supportive, and will provide me long term health. Very ergonomic, but unfortunately not comfortable in a lounging sense. My thighs always get sore and hurt after just half an hour. Build quality is exquisite. The fabric feels great, though it does get warm. Overall, make sure you do some measurements.