FAQs
Have questions? Find answers to the most common inquiries about our products, shipping, returns, andmore. Explore our FAQ for quick and helpful information.
1 / 1
Dowinx Luxury Series LS-66D89D Brown
18 reviews
Regular price
$249.99 USD
Stock Adequate！Ready to ship
$60 Off with code: DOWINX60
Pairs well with
Payment and security
Free Shipping
2-Year Warranty
30-Day Return
Customer Service
Features:
- Big & Tall Champion Edition
- Ultra Soft Retro Faux Leather
- 33x More Breathable
- Scratch-resistant
- 90-165° Recline Stable Support
- Ultra-durable Cold-cured Foam Cushion
- 20° rocking function
- 360° Rotating Retractable Footrest
- Decompression Mechanical Sound
Return & Exchange
Return Policies:
Enjoy a straightforward approach to returns and cancellations, ensuring you are delighted with every purchase.
- To begin your return process, you can reach our helpful Customer Support team standing by to assist via phone call, email or live chat (before returning the item).
- All return and refund requests made within 30 days of being delivered will be promptly investigated to give you the fastest response. But do act fast. Any claims made more than 30 days after you’ve received the item are unfortunately non-refundable.
- Your assistance in providing pictures for damaged, defective items or voluntary returns helps us process your claim faster, so we can quickly issue you a return or a refund.
- We appreciate your understanding when it comes to voluntary returns, and that any shipping charges for voluntary product returns need to be covered by the customer.
- To ensure you’re eligible for a refund, it’s essential the item you’re returning is in new condition in the original packaging, blank warranty cards, manual, and any additional accessories included.
- Finally, remember to use a traceable shipping method (USPS, FedEx or UPS) with a tracking number, so you can follow the package during the return process and ensure you are protected against any loss or damage before the returned item reaches us.
- New and uninstalled.
- Items received in the incorrect size/color.
- Faulty items damaged/broken or soiled upon arrival.
- Unwashed, unworn and unused item(s) that have not met your expectations within 30 days of receiving.
Change of Address:
By confirming your correct shipping address before placing an order, you will receive your purchases quickly and timely. Unfortunately, to comply with the tax laws in each state, we cannot change a delivery address once you’ve placed your order. Please take the time to verify your shipping details are correct when you are in the final stages of checkout, so there are no problems in delivering your order.
Returns due to shipping damage, defective items, or receipt of incorrect orders:
You can refuse any damaged packages on delivery, so please take the time to examine both the box and all contents for any signs that something is wrong as soon as you receive the shipment. Our Customer Support team is standing by to assist with any concerns you have. We commit to replacing any damaged or defective items that do not carry a manufacturer’s warranty so you can be confident shopping with us. For items that come with a warranty, the manufacturer will be happy to assist.
Return Instructions or Claim Reports:
You have several options to reach our team for assistance requesting a return, so you can select the support channel you are most comfortable with:
- Send an email to chair@dowinx.com, with the reason (“RETURN”, “INCORRECT ITEM”, “DAMAGED”) and the order number in the subject line, along with any pictures of damage or incorrect items so we can expedite the investigation and solve it fast for you.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Shipping Info
FREE SHIPPING & FREE RETURN SHIPPING (LOWER 48 US STATES ONLY)
We know how important fast and free shipping is to our customers. We provide free shipping on all of our products. (Limited to the lower 48 US states only)
We have two warehouse locations for faster delivery of your orders. Your order will ship from either our CA or GA warehouse depending on your shipping address and/or available inventory. Orders usually ship within 24-48 hours of placing your order Monday through Friday. Orders placed over the weekend or major holidays will be shipped the next business day. Please keep in mind, shipping times are estimates and not guaranteed - delays may occur due to things like inclement weather, shipping issues, customs delays, inventory shortages, or other situations beyond our control. However, we will always do our best to get your order to you as soon as possible.
WAREHOUSE ADDRESS:
CA:1951 lynx ave Ontario CA 91761
GA:1315 Dean Forest Road, Savannah GA 31405
The time frame of an order delivery is divided into two parts:
- Processing time: within 1-2working days
- Normal Shipping time: 3~7 working days by FedEx
Immediate Order Confirmations:
To ensure you are always updated your order’s progress, 24 hours after your package has shipped from the warehouse you will receive a confirmation email containing all of the details you need. You’ll find the shipping details inside, and a tracking number you can use to keep track of your order until it reaches your door’s final delivery.
What if my product is damaged in transit?
You are fully supported by our Customer Support team to help resolve any issues that arise from a damaged product. It’s essential to pay careful attention on delivery (it possible), so please take the time to examine both the box and all contents for any signs that something is wrong as soon as you receive the shipment. If the carrier is still on site, DO NOT accept the delivery. Our Customer Support team is standing by and ready to immediately step in to help find a solution with your best interests at heart.
What if I only notice the damage after it’s been delivered?
We understand it’s not always possible to identify the damage on delivery. If you’ve only uncovered the issue at a later date, you do have the ability to seek help from our Customer Support team. So long as you’ve notified us within 30 days of receiving the order, we will be able to apply for a refund on your behalf or request a replacement item. Please include pictures of the damaged items for our records. With the complete report, our Customer Support team will help you reach the best solution for your specific situation.
Pairs well with
Add your content here
Dowinx Luxury Series LS-66D...
Get notified when this item is back in stock
1 / 1
Press & drag to view
1. How should I know which chair suits me?
"First of all, please clarify your use scene, height and weight, and preferred surface material. For use scene: Take the armrest as an example, the linkage armrest model will be more suitable for leisure and game scenes, and the 4D armrest will be more suitable for work and office use scenes. For height and weight: Our convenient size calculator can recommend the most suitable product for you based on your height and weight. The most important indicator is height (approximately 26% of height), please confirm this before purchasing. For favorite fabric: A chair with fabric will be more breathable, and of course it will be more difficult to clean. A chair with retro leather will be more glamorous and comfortable to the touch, but sitting for a long time may feel stuffy. Hope you can find a comfortable chair that suits you. -- Dowinx Ergonomics Research Center Jack"
2. How will my order be delivered?
We deliver your order straight to your address via DPD. Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you.
3. Where will the chair I ordered be shipped from?
Dowinx currently has multiple Dowinx warehouses in Germany, the United States, the United Kingdom, China, Japan and other countries. We will choose the nearest warehouse for delivery so that your chair can be delivered to you in the shortest possible time. For details, please refer to the product pages of each site:
- America: https://dowinx.com/
- Europe: https://eu.dowinx.com/
- Japan: https://dowinx.jp/
4. Why choose Dowinx? I have never heard of this brand before.
As a factory-operated brand. We have eliminated countless complicated links and additional expenditures to make sure that the chair you purchase is far more cost-effective than other brands. More importantly, factory direct management allows us to supervise every link from raw materials to delivery to your hands. After receiving customer feedback, ordinary buyers can only continue to sell products that have been finalized, and can only improve on the next generation of new models. But our products can be adjusted in real time based on customer feedback. For example, LS-6689 was officially launched at the end of 2019 and has been improved 43 times as of October 2021. According to the different feedback received by the customer service center. We have adjusted the product’s sponge hardness, seat height and other details that are not easy to express. Finally, if you want to know more about our evolution, please click here. -- Founder of Dowinx
5. I already own a Dowinx chair, how can I upgrade the armrests and other accessories?
We have developed some advanced matching accessories. If you have any requirements, please go to this page to check the suitability and purchase. --Dowinx accessories project team
J
Jason I’ll start with the negative:
- Very time consuming installation. The chair comes with all of the tools you will need for assembly. But every thing needs assembled and screwed together. This is not a reason to avoid purchasing.
- lumbar pillow does not attach, it is a pillow that is free to do what it wants when you aren’t sitting against it.
- to support the laying back position, the chair balances a lot of weight toward the front. If you lean forward to pick up a pen it can dump you out. Don’t ask how I know.
- arm rests are not adjustable
Positives:
- very comfortable! This has got to be the most comfortable chair I have had. I have disc issues in my back at the L5-S1 and even without using the massaging feature this chair relaxes everything.
- very sturdy! I’m a very large individual and this chair supports that excess weight really well. It doesn’t feel like I’m a sardine in a can and laying back actually feels safe.
-quality materials! Okay this leather material feels so good to the touch. It doesn’t get hot either, but it feels like a very high quality material that I underpaid for.
-massaging function is fantastic though the power cable could be longer
I have already recommended the chair to coworkers and would recommend to anyone that asked. Coworkers also love the look of the chair, very professional looking.
G
Gigi I have used a lot of different office chairs in the last 30 yrs and I can say that this Downix office chair is the best one i ever used ! Everything about this chair is great - great comfort - great looks - great features -great price - great quality - great customer service . Right before i purchased this downix chair i purchased a different company brand ergonomic office chair that was more expensive and i returned it after 5 days .i learned more expensive does not mean more comfort. I'm so happy that i found out about Downix chairs . one other think i like about this chair LS-66D89D Luxury Series is most gaming chairs have the brand name with huge letters plastered on the chair or they are multiple colors that look like racing stripes . I use the chair for my home office and I'm 60 yrs old so this chair looks like a nice piece of furniture not a kids chair!- if you are thinking of buying this chair or any other Downix chair don't make the 1st mistake that I did buy purchasing a different company chair and then go thru the hassle of returning it . Just go straight to Downix and buy one of their chairs .you won’t be disappointed .[ if i can make one suggestion to Downix.i wish that you can design the massage pillow were once it is charged you can unplug it and use it. the way it is now to use the massage pillow it must stay plug into a USB port the wire is in the way . but that is a small personal issue -i still give this chair a 10 out of 10
G
Gigi I have been working in offices and remote offices for over 30 years and I can say this Downix chair is the best office chair I have sat in
5 plus Stars
If you are considering buying this chair - do it
And another bonus
Their customer service is top notch
J
John Chair was easy to assemble and sits very comfortably. Have enjoyed it since putting it together. The chair is well made and looks very stylish. I use it as my chair at work but liked it so much I purchase another for home. Great product, thanks.
B
Brad Bartram I bought this chair blindly from a facebook ad. I did not have high expectations given history, but I was pleasantly shocked. The item shipped fast, via fedex, from a warehouse in the states. Delivery was smooth and even arrived a day early. It was a build it yourself deal, but the pieces were well designed and solid with all the required parts and even some extras. The instructions were mostly clear and workable (i'd knock off a point for that as they could be a little better). Everything went together well and worked. The chair is comfortable and sturdy and the materials are very nice. Given the price, which was just under $250 at the time of ordering, I could not be happier. Longevity will be the big determining factor, but so far so good. I'd certainly order again.
You may also like
Combine your style with these products