Dowinx Simple Series 6657D-Grey

• Elastic Lumbar Massage
• Dynamic Tracking Lumbar Support
• 3D Erogonomic Neck Pillow
• 360° Adjustable Armrests

Return & Refund Policy

We want your shopping experience with DOWINX GAMING CHAIR to be clear and straightforward. This Return and Refund Policy explains how to cancel an order, request a return or exchange, and receive a refund.

This policy applies to eligible consumer purchases made directly through dowinx.com. Products purchased through Amazon or another marketplace are subject to the return process of the platform where the purchase was made.

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1. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at chair@dowinx.com and include your order number.

We will make reasonable efforts to cancel an order that has not yet been processed or shipped. However, because orders may be prepared quickly, cancellation cannot be guaranteed after an order has been submitted.

Once an order has shipped, it can no longer be cancelled. After delivery, you may request a return in accordance with this Return and Refund Policy.

Dowinx does not charge a cancellation fee for an order that is successfully cancelled before shipment. Approved cancellation refunds will be issued to the original payment method within 1–10 business days. Additional processing time may be required by your bank, card issuer, or payment provider.

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2. Returns Within 30 Days

Eligible products may be returned within 30 calendar days after delivery.

Please contact our Customer Support team before returning any product. Products sent without prior authorization or sent to an unauthorized address may experience delays in processing.

Return or refund requests submitted more than 30 calendar days after delivery may no longer qualify for a return or refund under this policy. Warranty and other after-sales support may still be available.

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3. How to Request a Return, Exchange, or Refund

To submit a request, email chair@dowinx.com and provide:

• Your full name
• Your order number
• The product you wish to return or exchange
• The reason for your request
• Relevant photographs or videos when the item is damaged, defective, incorrect, or otherwise not as expected

Our Customer Support team will review your request and provide the appropriate return address, prepaid return label, courier pickup arrangement, or other return instructions.

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4. Return Eligibility and Product Condition

For preference-based returns, the product should generally be:

• Unused and uninstalled
• In new and resalable condition
• Returned in its original packaging
• Returned with all manuals, blank warranty cards, parts, accessories, and promotional items originally included

Reasonable inspection of the product after delivery does not automatically make a product ineligible for return.

The new, unused, and uninstalled condition requirements do not prevent customers from submitting legitimate claims involving damaged, defective, incorrect, incomplete, unsafe, or materially misdescribed products.

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5. Damaged, Defective, Incorrect, or Incomplete Items

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, please contact us within 30 calendar days after delivery.

Depending on the circumstances, we will provide an appropriate replacement, replacement part, exchange, return, or refund solution at no additional cost to the customer.

Dowinx will cover the approved return or exchange costs for these cases. Providing clear photographs or videos will help us investigate and resolve the issue more efficiently.

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6. Free Preference-Based Returns

For eligible individual consumer orders delivered within the 48 contiguous United States, Dowinx also provides free return shipping for eligible preference-based returns submitted within the 30-day return period.

Please contact us before returning the product. We will provide an authorized prepaid return label, arrange a courier pickup, or provide another approved return method.

Products returned using an unauthorized shipping method or sent to an unauthorized address may not qualify for reimbursement of independently incurred shipping expenses.

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7. Return Address

Do not send returns to our business registration address or directly to a fulfillment warehouse.

Return locations vary depending on the product, order, inventory location, and reason for return. Once your return request is approved, our Customer Support team will provide the correct return warehouse address and instructions.

Sending a product to an address that has not been authorized by our Customer Support team may delay or prevent proper receipt and processing of the return.

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8. Return Shipping Method

Please use only the return label, courier pickup service, or other shipping method approved by our Customer Support team.

If we specifically authorize you to arrange the shipment yourself, please use a traceable shipping service such as USPS, FedEx, or UPS and keep the tracking number until the return and refund process is complete.

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9. Refund Process and Timing

Once a returned item has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 1–10 business days. In many cases, a refund may be processed within a few hours after approval, but additional time may be required for the refund to appear in your account because of processing by your bank, card issuer, or payment provider.

Original shipping charges, if any, will be reviewed based on the reason for the return and applicable law. Approved return shipping provided by Dowinx will not be deducted from the refund for an eligible return.

If you have not received an approved refund after 10 business days, please contact chair@dowinx.com with your order number so we can assist you.

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10. Exchanges and Replacement Parts

Depending on product availability and the nature of the issue, we may offer an exchange, replacement product, or replacement part.

If the requested replacement is unavailable, we may offer another appropriate solution, including a refund to the original payment method.

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11. Bulk, Reseller, and Commercial Orders

Our standard free-return policy is intended for genuine individual consumer purchases.

Unauthorized bulk purchases, reseller orders, commercial orders, unusually large quantities of the same or similar products, repeated excessive returns, or orders involving suspected fraud or intentional abuse of the return policy may be reviewed individually and may be subject to separately agreed return terms.

We will not refuse a legitimate return solely because a customer purchased more than one item.

Before placing a bulk, reseller, or commercial order, please contact us to confirm the applicable shipping and return terms.

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12. Refused and Undeliverable Packages

Please contact us before refusing a package whenever reasonably possible. An unauthorized refusal may delay the return and refund process.

If a package is returned because the customer supplied an incorrect or incomplete address, refused delivery without contacting us, or failed to accept delivery, we will review the order and available redelivery or refund options based on the circumstances.

This section does not limit claims involving packages damaged in transit, incorrect products, carrier errors, or other issues not caused by the customer.

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13. Address Changes

Please confirm that your shipping address is complete and accurate before placing an order.

If you notice an address error, contact us immediately at chair@dowinx.com. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

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14. Warranty and Long-Term Support

Eligible products are backed by a 2-year warranty from the date of delivery. After the 30-day return period ends, warranty and other after-sales support may still be available in accordance with our Warranty Policy.

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15. Contact Us

To request a cancellation, return, exchange, replacement, or refund, contact:

Customer Support Email:
chair@dowinx.com

Website Operator:
HONGKONG MINAI TRADING LIMITED, doing business as DOWINX GAMING CHAIR

Business Address:
FLAT/RM A, 12/F, ZJ 300, LOCKHART ROAD, WAN CHAI, HONG KONG

FREE SHIPPING & FREE RETURN SHIPPING (LOWER 48 US STATES ONLY)
We provide free standard shipping and free return shipping for eligible consumer orders delivered within the 48 contiguous United States. Certain clearance items may carry a $9.99 shipping fee, which will be clearly displayed at checkout before payment.

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1. Warehouse & Fulfillment Locations

We operate multiple warehouses in the United States to ensure faster delivery of your orders.
Depending on your shipping address and inventory availability, orders may be fulfilled from the following warehouse regions:

• West Region (California, CA)
• South Region (Texas, TX)
• East Region (Georgia, GA)
• Northeast Region (New Jersey, NJ)

⚠️ Please note: Inventory availability may vary between warehouses. Do not return products directly to any warehouse without prior authorization. All returns must follow our official return process. Once your return request is approved, our Customer Support team will provide the appropriate return address, return label, pickup arrangement, or other return instructions.

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2. Processing & Delivery Time

• Processing time: 1–2 business days after payment is confirmed.
• Standard shipping time: Approximately 3–7 business days after dispatch via FedEx.
• Orders placed on weekends or major holidays will be processed on the next business day.
• Delivery times are estimates and are not guaranteed. Delays may occur because of weather, carrier issues, inventory shortages, peak seasons, holidays, or other circumstances beyond our reasonable control.
• Once your package has shipped, you will receive a shipping confirmation email containing your shipping details and tracking number.

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3. Shipping Destinations and Fees

We currently provide standard delivery to residential and commercial addresses within the 48 contiguous United States.

Free standard shipping is available for eligible orders. Certain clearance items may carry a $9.99 shipping fee. Any applicable shipping charge will be clearly displayed at checkout before payment.

Because of product size and carrier restrictions, we are currently unable to deliver to P.O. boxes, APO, FPO, or DPO addresses. Additional restrictions may apply to remote or unsupported locations.

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4. Damaged, Defective, or Incorrect Items

• If damage is noticed upon delivery: Carefully inspect the package and its contents. If the carrier is still present and the package is visibly damaged, you may refuse the delivery.
• If damage is noticed after delivery: Contact our Customer Support team within 30 days of delivery and provide your order number and clear photos or videos showing the issue.
• If an item arrives damaged, defective, incorrect, or materially different from its description, Dowinx will provide an appropriate replacement, refund, return label, pickup service, or other reasonable solution at no additional cost to the customer.

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5. Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Tracking information may take up to 24 hours to update after the carrier receives the package.

You can use the tracking number provided in your shipping confirmation email to monitor the status of your delivery.

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6. Delayed and Lost Packages

If your tracking information has not been updated for more than 5 business days, your package is significantly delayed, or you believe the package may be lost, please email chair@dowinx.com with your order number and tracking number.

We will contact the carrier, investigate the shipment, and provide an appropriate solution based on the circumstances. Depending on the results of the investigation, the solution may include continued delivery assistance, a replacement, or a refund.

A “delivered” tracking status does not automatically prevent you from contacting us or submitting a claim. If your package is marked as delivered but cannot be located, please first check around the delivery location and with members of your household or building. If the package still cannot be found, contact us as soon as possible so we can assist with the investigation.

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7. Free Return Shipping

Dowinx provides free return shipping for eligible individual consumer orders delivered within the 48 contiguous United States. This includes eligible returns related to product quality as well as eligible preference-based returns.

Please contact our Customer Support team before returning any product. Once your return request is approved, we will provide an authorized return label, arrange a courier pickup, or provide other appropriate return instructions.

Products returned without prior authorization, sent to an unauthorized address, or returned using a shipping method that was not approved by Dowinx may not qualify for reimbursement of independently incurred shipping expenses.

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8. Bulk Orders and Return Policy Abuse

Our free-return policy is intended for genuine individual consumer purchases. It may not apply to unauthorized bulk purchases, reseller or commercial orders, unusually large quantities of the same or similar products, repeated excessive returns, or orders involving suspected fraud or intentional abuse of the return policy.

These situations will be reviewed individually based on the order history and relevant circumstances. We will not refuse a legitimate return solely because a customer purchased more than one item.

Before placing a bulk, reseller, or commercial order, please contact us at chair@dowinx.com to confirm the applicable shipping and return terms.

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9. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.

If you notice an address error, contact us immediately at chair@dowinx.com. We will make reasonable efforts to assist, but we may be unable to change the address after the order has been processed or shipped.

If a package is returned because the address supplied by the customer was incorrect or incomplete, please contact us so that we can review the available redelivery or refund options.

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10. Seel Shipping Insurance

• For orders with Seel Shipping Insurance, customers may contact Seel directly if a package is damaged in transit or not received.
• Most eligible cases are reviewed within approximately 24–48 hours.
• Resolution portal: https://resolution.seel.com
• Enter your email address, order number, or policy ID and follow the instructions shown on the resolution portal.
• For assistance with a Seel claim, contact: support@seel.com

Purchasing Seel Shipping Insurance is optional. Customers who do not purchase the insurance may still contact Dowinx Customer Support regarding delayed, damaged, missing, or lost packages.

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11. Contact Us

If you have questions about shipping, delivery, tracking, damaged items, lost packages, or returns, please contact:

Customer Support Email: chair@dowinx.com

Please include your order number and a brief description of the issue so that our Customer Support team can assist you efficiently.