We strive to provide a clear, fair, and supportive process for order cancellations, returns, exchanges, and after-sales service.
1. Order Cancellation
You may cancel your order within 2 hours of purchase through your account at: 👉 https://account.dowinx.com If the option is available, cancellation can also be completed on the Order Confirmation page. Any approved refund will be returned to your original payment method.
For orders placed after this time, please contact our support team via email to request cancellation. When reaching out, kindly provide the recipient name, order email, and order number. This allows our team to check the order status and assist as quickly as possible, depending on shipping progress.
2. Returns & Exchanges
Please contact our Customer Support team via email or live chat before initiating any return or exchange.
Requests submitted within 30 days of delivery are eligible for return or refund review.
Requests submitted after 30 days are not eligible for refunds, but may still qualify for warranty support (see Section 5).
3. Voluntary Returns (Non-Quality-Related)
For returns due to personal preference (such as a change of mind or the item no longer being needed):
A 20% product fee may apply, which helps cover part of the outbound and return shipping costs as well as handling fees already incurred.
Returned items must be in new and unused condition, including original packaging, manuals, blank warranty cards, and all included accessories.
Customers are required to use a traceable shipping method (USPS, FedEx, or UPS) and provide a valid tracking number.
For the following situations, all return or exchange costs will be fully covered by Dowinx, and customers are entitled to free returns or exchanges:
Incorrect items shipped
Undelivered orders
Shipping damage
Quality issues determined to be not caused by improper use or accidental damage
5. Warranty Policy
Products beyond the 30-day return window but within the 2-year warranty period (calculated from the delivery date) remain eligible for after-sales support.
Warranty support may include, but is not limited to:
To help us process your request more efficiently, please email chair@dowinx.com and include:
Your order number
Clear product photos:
Quality issues: photos showing damage or functional defects
Voluntary returns: photos of the product in original packaging
Shipping issues: photos of damaged items upon arrival
7. Seel Shipping Insurance
If you purchased Seel Shipping Insurance and experience shipping damage or a missing delivery, we recommend contacting Seel directly for faster resolution. Most cases are resolved within 24–48 hours.
This policy is effective as of December 24, 2025. Any cases submitted prior to this date will be handled according to the previous policy, based on the timestamp of the email or return request submission.
Shipping Info
FREE SHIPPING & FREE RETURN SHIPPING (LOWER 48 US STATES ONLY) We know how important fast and free shipping is to our customers. We provide free shipping on all of our products. (Limited to the lower 48 US states only)
1. Warehouse & Fulfillment Locations
We operate multiple warehouses in the United States to ensure faster delivery of your orders. Depending on your shipping address and inventory availability, orders will be fulfilled from the following warehouse regions:
West Region (California, CA)
South Region (Texas, TX)
East Region (Georgia, GA)
Northeast Region (New Jersey, NJ)
⚠️ Please note: Each warehouse may carry different inventory. Do not return products to any warehouse directly. All returns must follow the official return process.
2. Processing & Delivery Time
Processing time: 1–2 business days
Standard shipping time: Approximately 3–7 business days via FedEx
Orders placed on weekends or major holidays will ship on the next business day.
Delivery times are estimated and not guaranteed. Delays may occur due to weather, carrier issues, customs, inventory shortages, or other circumstances beyond our control.
Once your package has shipped, you will receive a confirmation email within 24 hours containing all shipping details and a tracking number to monitor your order until it reaches your door.
3. Damaged Items in Transit
If damage is noticed upon delivery: Carefully inspect both the package and the contents. If the carrier is still present, please refuse the delivery.
If damage is noticed after delivery: Contact our Customer Support team within 30 days of receiving your order and provide clear photos of the damaged items. Our team will assist you and help find the best solution for your situation.
4. Seel Shipping Insurance
For orders with Seel Shipping Insurance, if your package is damaged in transit or not received, please contact Seel directly for faster resolution.
Have questions? Find answers to the most common inquiries about our products, shipping, returns, andmore. Explore our FAQ for quick and helpful information.
1.
How should I know which chair suits me?
"First of all, please clarify your use scene, height and weight, and preferred surface material. For use scene: Take the armrest as an example, the linkage armrest model will be more suitable for leisure and game scenes, and the 4D armrest will be more suitable for work and office use scenes. For height and weight: Our convenient size calculator can recommend the most suitable product for you based on your height and weight. The most important indicator is height (approximately 26% of height), please confirm this before purchasing. For favorite fabric: A chair with fabric will be more breathable, and of course it will be more difficult to clean. A chair with retro leather will be more glamorous and comfortable to the touch, but sitting for a long time may feel stuffy. Hope you can find a comfortable chair that suits you. -- Dowinx Ergonomics Research Center Jack"
2.
How will my order be delivered?
We deliver your order straight to your address via DPD. Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you.
3.
Where will the chair I ordered be shipped from?
Dowinx currently has multiple Dowinx warehouses in Germany, the United States, the United Kingdom, China, Japan and other countries. We will choose the nearest warehouse for delivery so that your chair can be delivered to you in the shortest possible time. For details, please refer to the product pages of each site:
America: https://dowinx.com/
Europe: https://eu.dowinx.com/
Japan: https://dowinx.jp/
4.
Why choose Dowinx? I have never heard of this brand before.
As a factory-operated brand. We have eliminated countless complicated links and additional expenditures to make sure that the chair you purchase is far more cost-effective than other brands. More importantly, factory direct management allows us to supervise every link from raw materials to delivery to your hands. After receiving customer feedback, ordinary buyers can only continue to sell products that have been finalized, and can only improve on the next generation of new models. But our products can be adjusted in real time based on customer feedback. For example, LS-6689 was officially launched at the end of 2019 and has been improved 43 times as of October 2021. According to the different feedback received by the customer service center. We have adjusted the product’s sponge hardness, seat height and other details that are not easy to express. Finally, if you want to know more about our evolution, please click here. -- Founder of Dowinx
5.
I already own a Dowinx chair, how can I upgrade the armrests and other accessories?
We have developed some advanced matching accessories. If you have any requirements, please go to this page to check the suitability and purchase. --Dowinx accessories project team
Even months after the purchase - Dowinx customer service team is #1- if you need their assistance they are there for you
J
Jason
Love the chair
I’ll start with the negative:
- Very time consuming installation. The chair comes with all of the tools you will need for assembly. But every thing needs assembled and screwed together. This is not a reason to avoid purchasing.
- lumbar pillow does not attach, it is a pillow that is free to do what it wants when you aren’t sitting against it.
- to support the laying back position, the chair balances a lot of weight toward the front. If you lean forward to pick up a pen it can dump you out. Don’t ask how I know.
- arm rests are not adjustable
Positives:
- very comfortable! This has got to be the most comfortable chair I have had. I have disc issues in my back at the L5-S1 and even without using the massaging feature this chair relaxes everything.
- very sturdy! I’m a very large individual and this chair supports that excess weight really well. It doesn’t feel like I’m a sardine in a can and laying back actually feels safe.
-quality materials! Okay this leather material feels so good to the touch. It doesn’t get hot either, but it feels like a very high quality material that I underpaid for.
-massaging function is fantastic though the power cable could be longer
I have already recommended the chair to coworkers and would recommend to anyone that asked. Coworkers also love the look of the chair, very professional looking.
G
Gigi
Downix luxury series LS-66D89D. Brown
I have used a lot of different office chairs in the last 30 yrs and I can say that this Downix office chair is the best one i ever used ! Everything about this chair is great - great comfort - great looks - great features -great price - great quality - great customer service . Right before i purchased this downix chair i purchased a different company brand ergonomic office chair that was more expensive and i returned it after 5 days .i learned more expensive does not mean more comfort. I'm so happy that i found out about Downix chairs . one other think i like about this chair LS-66D89D Luxury Series is most gaming chairs have the brand name with huge letters plastered on the chair or they are multiple colors that look like racing stripes . I use the chair for my home office and I'm 60 yrs old so this chair looks like a nice piece of furniture not a kids chair!- if you are thinking of buying this chair or any other Downix chair don't make the 1st mistake that I did buy purchasing a different company chair and then go thru the hassle of returning it . Just go straight to Downix and buy one of their chairs .you won’t be disappointed .[ if i can make one suggestion to Downix.i wish that you can design the massage pillow were once it is charged you can unplug it and use it. the way it is now to use the massage pillow it must stay plug into a USB port the wire is in the way . but that is a small personal issue -i still give this chair a 10 out of 10
G
Gigi
WOW - amazing chair
I have been working in offices and remote offices for over 30 years and I can say this Downix chair is the best office chair I have sat in
5 plus Stars
If you are considering buying this chair - do it
And another bonus
Their customer service is top notch
J
John
Dowinx Luxury SeriesLS-66D89D Brown Review
Chair was easy to assemble and sits very comfortably. Have enjoyed it since putting it together. The chair is well made and looks very stylish. I use it as my chair at work but liked it so much I purchase another for home. Great product, thanks.
