We strive to provide a clear, fair, and supportive process for order cancellations, returns, exchanges, and after-sales service.
1. Order Cancellation
You may cancel your order within 2 hours of purchase through your account at: 👉 https://account.dowinx.com If the option is available, cancellation can also be completed on the Order Confirmation page. Any approved refund will be returned to your original payment method.
For orders placed after this time, please contact our support team via email to request cancellation. When reaching out, kindly provide the recipient name, order email, and order number. This allows our team to check the order status and assist as quickly as possible, depending on shipping progress.
2. Returns & Exchanges
Please contact our Customer Support team via email or live chat before initiating any return or exchange.
Requests submitted within 30 days of delivery are eligible for return or refund review.
Requests submitted after 30 days are not eligible for refunds, but may still qualify for warranty support (see Section 5).
3. Voluntary Returns (Non-Quality-Related)
For returns due to personal preference (such as a change of mind or the item no longer being needed):
A 20% product fee may apply, which helps cover part of the outbound and return shipping costs as well as handling fees already incurred.
Returned items must be in new and unused condition, including original packaging, manuals, blank warranty cards, and all included accessories.
Customers are required to use a traceable shipping method (USPS, FedEx, or UPS) and provide a valid tracking number.
For the following situations, all return or exchange costs will be fully covered by Dowinx, and customers are entitled to free returns or exchanges:
Incorrect items shipped
Undelivered orders
Shipping damage
Quality issues determined to be not caused by improper use or accidental damage
5. Warranty Policy
Products beyond the 30-day return window but within the 2-year warranty period (calculated from the delivery date) remain eligible for after-sales support.
Warranty support may include, but is not limited to:
To help us process your request more efficiently, please email chair@dowinx.com and include:
Your order number
Clear product photos:
Quality issues: photos showing damage or functional defects
Voluntary returns: photos of the product in original packaging
Shipping issues: photos of damaged items upon arrival
7. Seel Shipping Insurance
If you purchased Seel Shipping Insurance and experience shipping damage or a missing delivery, we recommend contacting Seel directly for faster resolution. Most cases are resolved within 24–48 hours.
This policy is effective as of December 24, 2025. Any cases submitted prior to this date will be handled according to the previous policy, based on the timestamp of the email or return request submission.
Shipping Info
FREE SHIPPING & FREE RETURN SHIPPING (LOWER 48 US STATES ONLY) We know how important fast and free shipping is to our customers. We provide free shipping on all of our products. (Limited to the lower 48 US states only)
1. Warehouse & Fulfillment Locations
We operate multiple warehouses in the United States to ensure faster delivery of your orders. Depending on your shipping address and inventory availability, orders will be fulfilled from the following warehouse regions:
West Region (California, CA)
South Region (Texas, TX)
East Region (Georgia, GA)
Northeast Region (New Jersey, NJ)
⚠️ Please note: Each warehouse may carry different inventory. Do not return products to any warehouse directly. All returns must follow the official return process.
2. Processing & Delivery Time
Processing time: 1–2 business days
Standard shipping time: Approximately 3–7 business days via FedEx
Orders placed on weekends or major holidays will ship on the next business day.
Delivery times are estimated and not guaranteed. Delays may occur due to weather, carrier issues, customs, inventory shortages, or other circumstances beyond our control.
Once your package has shipped, you will receive a confirmation email within 24 hours containing all shipping details and a tracking number to monitor your order until it reaches your door.
3. Damaged Items in Transit
If damage is noticed upon delivery: Carefully inspect both the package and the contents. If the carrier is still present, please refuse the delivery.
If damage is noticed after delivery: Contact our Customer Support team within 30 days of receiving your order and provide clear photos of the damaged items. Our team will assist you and help find the best solution for your situation.
4. Seel Shipping Insurance
For orders with Seel Shipping Insurance, if your package is damaged in transit or not received, please contact Seel directly for faster resolution.
One-piece molded foam provides a more complete wrap and better support and rebound than spring packs
MASSAGE FUNCTION
The adjustable lumbar pillow follows the natural curve of the back, and you can enjoy a comfortable massager by USB.
LINKAGE ARMREST
Built-in circular bearings improve the stability of the handrail, and the elbow supports all positions, even when lying down.
EXTENDABLE FOOTREST
The retractable foot pedal can better help relax the legs
DIMENSIONS
Recommeded Hight: 5'1"-6'1"
Recommeded Weight: 88LBS-265LBS
Max Load Hight: 6'5"
Max Load Weight: 300LBS
Highlight Features
1
2
3
4
1. ALUMINUM THICKENED
TILT MECHANISM
2. HICH SAFETY
GRADE 4 GAS CYLINDER
3. HEAVY DUTY
NYLON BASE
4. OUIET SWIVELING CASTER
CASTER
FAQs
Have questions? Find answers to the most common inquiries about our products, shipping, returns, andmore. Explore our FAQ for quick and helpful information.
1.
How should I know which chair suits me?
"First of all, please clarify your use scene, height and weight, and preferred surface material. For use scene: Take the armrest as an example, the linkage armrest model will be more suitable for leisure and game scenes, and the 4D armrest will be more suitable for work and office use scenes. For height and weight: Our convenient size calculator can recommend the most suitable product for you based on your height and weight. The most important indicator is height (approximately 26% of height), please confirm this before purchasing. For favorite fabric: A chair with fabric will be more breathable, and of course it will be more difficult to clean. A chair with retro leather will be more glamorous and comfortable to the touch, but sitting for a long time may feel stuffy. Hope you can find a comfortable chair that suits you. -- Dowinx Ergonomics Research Center Jack"
2.
How will my order be delivered?
We deliver your order straight to your address via DPD. Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you.
3.
Where will the chair I ordered be shipped from?
Dowinx currently has multiple Dowinx warehouses in Germany, the United States, the United Kingdom, China, Japan and other countries. We will choose the nearest warehouse for delivery so that your chair can be delivered to you in the shortest possible time. For details, please refer to the product pages of each site:
America: https://dowinx.com/
Europe: https://eu.dowinx.com/
Japan: https://dowinx.jp/
4.
Why choose Dowinx? I have never heard of this brand before.
As a factory-operated brand. We have eliminated countless complicated links and additional expenditures to make sure that the chair you purchase is far more cost-effective than other brands. More importantly, factory direct management allows us to supervise every link from raw materials to delivery to your hands. After receiving customer feedback, ordinary buyers can only continue to sell products that have been finalized, and can only improve on the next generation of new models. But our products can be adjusted in real time based on customer feedback. For example, LS-6689 was officially launched at the end of 2019 and has been improved 43 times as of October 2021. According to the different feedback received by the customer service center. We have adjusted the product’s sponge hardness, seat height and other details that are not easy to express. Finally, if you want to know more about our evolution, please click here. -- Founder of Dowinx
5.
I already own a Dowinx chair, how can I upgrade the armrests and other accessories?
We have developed some advanced matching accessories. If you have any requirements, please go to this page to check the suitability and purchase. --Dowinx accessories project team
