It's not the chair that has a problem, the instructions, were printed for people with extraordinary eyesight, of which I am not one. I have problems reading the print in telephone books so you can imagine the trouble I had with the itsy bitsy micro illustrations. Also it would benefit the buyer to know up front that the screws are preinstalled and not in a zip lock bag that most everyone sends their screws in. After all is said and done and the merry-go-round I was on with Amazon and Dowinx, everything has turned out fine. I still think Dowinx needs a Customer Service phone number, Amazon is more accessible and people friendly that way. Oh... And the chair, well I got it because I need a comfortable place to rest when my acid reflux acts up and I can't lay down, it sits next to my bed and it works just fine, keeping me at an incline to prevent more damage to my esophagus from the acid wash. The chair gets 5 stars!